Thank you for visiting the ShopSportsman website, located at www.shopsportsman.com (the “Site”). The Site is owned and operated by Pharcan Inc. We are committed to preserving and safeguarding your right to privacy. As part of this commitment, we have prepared this Privacy Policy to let you know about the manner in which we collect, use, disclose and otherwise manage the personally identifiable information you entrust to us through our Site.
This Site is not intended for children under the age of 13. We will not knowingly collect information from Site visitors in this age group. We encourage parents to talk to their children about their use of the Internet and the information they disclose to Web sites.
Generally, you can visit our Site without telling us who you are or providing us with any personal information. However, some areas of this Site may require you to submit information in order for you to benefit from the specified features (such as newsletter subscriptions, order processing) or to participate in a particular activity (such as sweepstakes or other promotions). You will be informed at each information collection point what information is required and what information is optional.
In addition, the Site actively collects information from its visitors both by asking you specific questions and by permitting you to communicate directly with us via e-mail, feedback forms . Some of the information that you submit may be personally identifiable information, such as your full name, address, e-mail address, and phone number.
Specifically, we collect personally identifiable information when you:
Product Purchases: When you purchase products offered through our Site, we collect your credit card and other payment information and keep a history of your purchases. We use this information to process your orders, to better assist you when you visit or contact us in the future, as well as to improve our product and service offerings.
When you return merchandise purchased via our Site or request a refund or exchange, you may be asked to provide certain information, including your name, address, telephone number and order reference number. We collect and use this information for fraud prevention purposes.
We keep the above-mentioned information for a period of three (3) years following a specific transaction following which any personal information is usually destroyed.
Promotions or Surveys: When you enter a contest or sweepstakes (“promotion”) or participate in a survey or poll (“survey”) we may ask you to provide your name, address, phone number and e-mail address. We use the information we collect on promotion entry forms to administer your participation in the promotions and for other purposes stated on the entry form. Our surveys ask for opinions on various issues and may be sponsored by our advertisers and partners. Most information obtained through surveys is aggregated and used internally. We may share survey information with advertisers and marketing partners in an aggregated, non-personally identifiable form. In the event personally identifiable information is requested as part of a survey, such personally identifiable information is never provided to unaffiliated third parties without your consent.
Customer Service: When you call one of our customer service representatives, or e-mail us with a comment or question, you may be asked for information that identifies you, such as your name, e-mail address, address and telephone number, to help us promptly answer your question. We may retain this information to assist you in the future. We also may use your feedback, suggestions and comments to monitor and/or improve our product and service offerings, and our Site.
Optional Information: Occasionally, we may request demographic information (like your age or gender) or information about your interests and purchasing preferences. You do not have to provide us with this information to receive the newsletter, product or service you have requested. We use this optional demographic and preference information to tailor or improve our newsletter, product and service offerings, as well as for internal marketing research purposes.
Information about Other People: When you visit our Site, you may be able to submit personally identifiable information about other people. For example, you may submit a person’s email address to participate in our Tell A Friend service. We do not use the recipient’s personally identifiable information for any other purpose unless (s)he gives us permission to do so.
As you navigate through a Web site, certain information can be passively collected (that is, gathered without your actively providing the information) using various technologies and means, such as Internet Protocol addresses, cookies, Internet tags, and navigational data collection.
We collect the IP (Internet protocol) addresses of all visitors to our websites and clickstream and other related information such as page requests, browser type, operating system and average time spent on our websites. We use this information to monitor and improve our websites.
An IP Address is a number assigned to your computer by your Internet service provider so you can access the Internet. In most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user's computer). We use your IP address to diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use in connecting to our Site, and administer and improve the Site.
To enhance your experience on our sites, many of our web pages use "cookies". A "cookie" is a bit of information that a Web site sends to your Web browser that helps the Site remember information about you and your preferences.
Our Site also uses “ "Navigational data" ("log files," "server logs," and "clickstream" data) for system management, to improve the content of the Site , market research purposes, and to communicate information to visitors.
The Site does not use "Internet tags" (also known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs), which are smaller than cookies and tell the Web site server information such as the IP address and browser type related to the visitor's computer.
Except as otherwise stated, we may use your information to improve the content of our Site, to customize the Site to your preferences, to communicate information to you (if you have requested it), for our marketing and research purposes, and for the purposes specified in this Privacy Policy.
From time to time we may obtain your permission to send you marketing information about our product and service offerings or those of our marketing partners. If you provide personally identifiable information, we may combine such information with other actively collected information unless we specify otherwise at the point of collection. We will take reasonable measures to prevent personally identifiable information from being combined with passively collected information, unless you consent otherwise. If we obtained your permission to place you on a marketing mailing list, you can remove yourself from the list by contacting us as set out in the "How to Contact Us" section below. There will also be an “unsubscribe” button at the bottom of each email.
We will not disclose, rent, sell or otherwise transfer your personally identifiable information without your consent, except as otherwise set out in this Privacy Policy or as otherwise required or permitted by law.
Certain personally identifiable information may be transferred to other Pharcan Inc. affiliates worldwide or to other third parties, located in Canada and/or any other country, who provide services on our behalf solely for the purpose of processing your purchase, arranging delivery of the products or services you have requested, and providing technical support. We may also transfer (or otherwise make available) your personally identifiable information to third parties who administer our contests and prize redemptions.
We may store and process personally identifiable information in Canada and/or any other country. All of our service providers are required to maintain the confidentiality and security of your personally identifiable information and to use it only in compliance with applicable privacy laws, and are prohibited from using or disclosing your personally identifiable information for any purpose other than providing the services on our behalf or as otherwise required by applicable law.
Third Party Products and Services: If you subscribe to our on-line newsletter, we may obtain your permission to share your contact information with carefully selected marketing partners who will contact you by mail or e-mail with offers about products and services that may be of interest to you. You can remove yourself from such mailing lists by contacting us as set out in the "How to Contact Us" section below.
Sale of Business: We reserve the right to transfer any personally identifiable information we have about you in connection with a merger with a third party, or upon the sale, assignment, or other transfer of all or a portion of our business or assets to a third party acquirer. We will require any such buyer to treat your personally identifiable information in accordance with this Privacy Policy.
Legal: We may provide your personally identifiable information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by law. We may also disclose personally identifiable information to assist us in collecting a debt owed by you, or otherwise where necessary for the establishment, exercise or defence of legal claims.
We maintain administrative, technical and physical safeguards in an effort to protect the personally identifiable informationin our custody and control from unauthorized access, use, modification and disclosure. You should keep in mind that no Internet transmission is ever 100% secure or error-free. We have implemented measures in an effort to maintain the confidentiality of all personally identifiable information in our custody and control, including only providing access to personally identifiable information to employees and authorized service providers who require such information for the purposes described in this Privacy Policy.
In particular, e-mail sent to or from this Site may not be 100% secure, and you should therefore take special care in deciding what information you send to us via e-mail. Moreover, where you use passwords, ID numbers, or other special access features on this Site, it is your responsibility to safeguard them. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.
This Site may contain links or references to unaffiliated third party Web sites. The inclusion of any link does not imply our endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we recommend you read carefully. We have no control over such websites and therefore have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use, disclose or otherwise treat your personal information.
If this Privacy Policy changes, the revised policy will be posted on this Site. Please check back periodically, and especially before you provide any personally identifiable information. We will treat your personally identifiable information in accordance with the privacy statement in place at the time of collection of such information, or as you otherwise consent.
If you wish to access the personally identifiable information we have about you, or to correct factual errors in our records, please contact us as set out in the "How to Contact Us" section below. We will take reasonable steps to help verify your identity before granting access or making corrections.
Feel free to contact our Customer Service department at any time if:
Email or send us correspondence to the following address.
ShopSportsman Customer Service
620 Mitchell Avenue
Mont-Royal, Quebec
CANADA H3R 1L4
info@shopsportsman.com
Last Updated: 10 September 2007