Q: Do you offer international shipping?
A: Yes. We ship to Canadian, American and International customers.
Q: What about shipping to APO/FPO addresses?
A: No. Unfortunately, we do not ship to APO/FPO boxes.
Q: Can I ship to a PO Box address?
A: No. Unfortunately, we do not ship to post office boxes.
Q: Do I have to pay shipping?
A: A shipping fee is charged for all orders. Rates will be calculated based upon the weight and size of the package. ShopSportsman occasionally offers special promotions, which may include free shipping for orders totaling more than a pre-determined dollar value. These special promotions are valid for a limited time only and require a special promotion code offered solely by ShopSportsman or one of our sister Websites.
Q: What shipping method do you use?
A: At ShopSportsman, our service providers include Canada Post, FedEX, and UPS. The carrier will be determined by the service available for your "ship to" location. When your order ships, you will receive an E-mail that includes the name of the carrier and a tracking number. For more information about shipping, please refer to our Shipping Policy.
Q: How soon will I receive my order?
A: Actual shipment arrival depends on the availability of the product. Processing time for in-stock items is approximately 2 business days. Delivery is 7-10 business days. Delivery times do not include processing time. If the item is not in stock, you will receive an E-mail to inform you of this. During busy periods and holidays, delivery may take longer than estimated so please allow extra time for product arrival.
Q: How can I get my order faster?
A: Some of the most common causes of delays are incorrect, inaccurate or out of date information. Enter all addresses carefully and accurately. The billing address and telephone number must match the details your bank has on file for you. The delivery address should include apartment number (if applicable). Use an E-mail address issued by your internet provider. Using the E-mail address managed by your ISP will ensure that important messages about your orders are always sent to your most trusted account.
Q: Can I order a product and ask you to ship it to someone else?
A: Absolutely. Simply enter the address where you want your product delivered in the "Ship to" section of the check-out process.
Q: Do I have to pay tax on my order?
A: We are required by law to charge sales tax if the state or province to which the order is being shipped has a state tax. The charge to you is based on the sales tax for the state or province to which the order is being shipped. Please note that International orders may be subject to additional fees charged by customs and border patrol (i.e. duty) and are the sole responsibility of the customer. For more information regarding this, please refer to our Shipping Policy.
Q: Do you ever have sales or promotions?
A: Our prices are as low as we can go, but occasionally we will have special promotions for new product lines or discontinued styles.
Q: What types of payment do you accept for online purchases?
A: At ShopSportsman, we accept VISA, MasterCard, American Express and Debit cards issued from both Canadian and American financial institutions. We can only accept one form of payment per order. Please be sure to enter your billing information, including telephone number, as it appears on your charge card account records in order to avoid delay in processing your order.
Q: Is my credit card information secure at ShopSportsman.com?
A: For our customers' protection, our Website processes all sensitive data keyed into a browser via a "secure socket layer" or SSL, which is the industry standard for encrypting transmitted data. Your information is stored behind a second firewall on a separate server dedicated to that purpose. Once through the firewall, the data is further protected by security protocols requiring a Login ID and Password to access. This means that your information is encoded and unreadable as it travels to our server. You may verify if your connection is secure by looking at the lower left-hand corner of your browser window. When there is an unbroken key or closed lock symbol, the SSL is active and your information is secure.
Q: When does my credit card get charged?
A: Your credit card is charged once we process your order.
Q: How will I know my order went through?
A: Immediately following a transaction, a confirmation page will be displayed validating the transaction details. The same information will be sent via E-mail following the transaction.
Q: How is my order confirmed?
A: Every order is instantly confirmed with an E-mail upon placement of an order. If there is any problem with fulfillment of your order we will contact you within 24 to 48 hours thereafter.
Q: Will I receive a receipt for my transaction?
A: Yes. At the end of your transaction, you are shown an Order Summary screen. Please print this page from your browser as a receipt for your transaction. This Order Summary includes our GST and PST tax numbers for your reference. You will also receive an order confirmation and a shipping notification by E-mail, which you can keep for your records. Please note that these E-mails cannot be used as a receipt.
Q: How can I check on the status of my order?
A: By providing your E-mail address when you place an order, we will automatically notify you when we receive your order and notify you when your order ships. You can also check on the status of your order online at www.shopsportsman.com. Simply go to www.shopsportsman.com, to our Customer Care section and click on Order Status; then key your order number and billing phone number to view details of a specific order. You can e-mail us or call us if you have questions regarding your order.
Q: What if I need to cancel my order?
A: To cancel an order, please call us and speak to a Customer Service Representative. Please note: We are only able to cancel your order if we receive your request prior to shipping it. Once your order has shipped, it cannot be cancelled.
Q: What is your return policy?
A: Due to health regulations, we cannot accept returns or exchanges of underwear, unless they are defective. Please refer to our Return Policy for additional information. For all other merchandise, please be aware that you will be responsible for return shipping charges. For additional information, please refer to our Return Policy.
Q: Why should I open an on-line account?
A: Opening an on-line account provides you with the following great benefits:
SHOP FASTER: Your personal information is pre-filled for you when you check out. This way, you don't need to type your personal information over and over again.
TRACK YOUR ORDER HISTORY: Forgot what you bought last year for your aunt's birthday? No problem! As a registered user, you have access to all your past online orders - you can think of it as an online shopping diary.
Q: Who can I contact if I need help with the sign-up process on the Website?
A: Please visit our contact us page for means to contact us.
Q: What if I forget my username and/or password?
A: If you somehow lost or forgot your password, click on the “I forgot my password” link that appears on the login page. You'll be prompted to enter your E-mail address, after which you will receive an E-mail with an automatically regenerated password to be able to log in. Should you wish to change this password, you can do so after you login under the "My Accounts" section. If you have forgotten both your username and password, you must open a new account.
Q: Do you offer Gift Wrap?
A: Yes. There is a $5.00 per item charge for all gift wrap purchases.
Q: Can I include a gift message with my online order?
A: As part of our checkout process, you will have the option to include a gift message (up to 200 characters) for your order. The gift message will be printed on a gift card that will be placed in an envelope and included with your gift.
Q: I'm ordering a gift that will be shipped to an address other than my own. Will I still receive a copy of the invoice?
A: When you place an order on our Website and include your E-mail address, you will receive an order confirmation and a shipping confirmation that shows the details of your order. However, you will not receive a copy of the packing invoice. If you would like a copy of your invoice, you can call or E-mail us. Once your order has shipped, we can E-mail your invoice to you.
Q: What are cookies?
A: Cookies are small text files placed on your computer's hard disk to identify you to our Website. It is essentially your identification card, and cannot be executed as code or deliver viruses. It is uniquely yours and can only be read by our Website. Cookies serve as a convenience to you by creating a more streamlined login process, keeping track of your shopping cart additions and preserving your order information between sessions.
ShopSportsman sends cookies to your hard drive when you make purchases or register to become a member. The Cookies used by ShopSportsman are used exclusively for the purposes of improving your experience on ShopSportsman and are not used to keep track of your web use outside of our Website.
ShopSportsman may work with outside organizations as technical resources for emailing ShopSportsman marketing campaigns. In conducting these marketing campaigns, these outside organizations may use cookies on our behalf. Any outside organization that does assist us with these marketing campaigns has agreed not to use or disclose such information for any other purpose.
Most browsers automatically accept cookies by default, but you can usually refuse cookies or selectively accept certain cookies by adjusting the preferences in your browser. If you turn off cookies, you will not be able to complete your purchase online.
Q: What if I'd like more information / or you don't have what I'm after?
A: At ShopSportsman, we love feedback both positive and negative. If you cannot find what you are looking for or if you have any questions or comments, please feel free to E-mail us. We strive to answer all inquiries within 24 to 48 hours.